FAQ

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 6–10 business days in transit, resulting in an estimated total delivery time of 7–12 business days from the date of purchase.

Most of our products are shipped directly from our suppliers. This allows us to offer competitive pricing without compromising on quality. In some cases, delivery may take slightly longer than the estimated timeframe due to customs processing, carrier delays, or peak seasons, but we will always do our best to keep you informed throughout the process.

Do you offer free shipping?

Yes. We offer free shipping on all orders, with no minimum purchase requirement.

Can I return or exchange an item?

Yes. You may return any unused and undamaged item within 30 days of delivery. Exchanges are also accepted. Please review our Return & Refund Policy for full details.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping cost.

How do I start a return?

To start a return, please email us at info@komvel.com with your order number. We will provide detailed instructions along with a pre-authorized return address.

How long does it take to receive a refund?

Refunds are issued within 7 days after we receive and inspect the returned item. Funds are credited back to your original payment method.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, UnionPay, Shop Pay, and Google Pay. Available options may vary depending on your location.

Is my payment information secure?

Yes. All transactions are processed through secure SSL encryption. Your payment information is never stored on our servers.

Contact information:

Website Name: Komvel.com

Address: Birkerød Kongevej 137, 3460 Birkerød, Denmark
(Administrative correspondence and approved product returns only. No physical point of sale.)

Email: info@komvel.com

Phone:+45 55 22 66 07

Business Hours: Monday to Friday: 09:00–17:00 (GMT+1)

Response Time: We respond within 24 business hours